No, our staff are not trained to provide help with the treatment of problem/compulsive gambling. You can visit the Resources section on our website for more information on available support.
In addition to signing up to gamban® there are some additional resources that we recommend signing up to. The first of which is GamStop, signing up to GamStop allows you to self-exclude from UK based operators for a period of your choosing (https://www.gamstop.co.uk/).
You may also want to consider signing up to a bank that allows you to block gambling transactions. Monzo are a good option for this, you can find out more information here (https://monzo.com/blog/2018/06/19/gambling-block-self-exclusion/).
If you would like to know more about the tools that are out there to help, please get in touch.